We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our team. This role bridges the gap between our technical solutions and client needs, ensuring our customers achieve maximum value from our products and services. The ideal candidate has strong technical acumen, excellent communication skills, and a passion for building long-term client relationships. The role will serve the Tampa and St. Petersburg markets.

Responsibilities:

Act as the primary technical point of contact for a portfolio of strategic accounts.
Provide proactive technical guidance, product insights, and support to ensure customer success.
Lead technical onboarding and product implementation for new clients.
Understand customer business needs and recommend optimal solutions.
Collaborate with Sales, Product, and Engineering teams to advocate for customer needs.
Monitor customer health and usage trends; develop action plans to address risk or maximize engagement.
Troubleshoot and resolve complex technical issues with a sense of urgency.
Deliver regular business and technical reviews with clients.
Contribute to knowledge base documentation and best practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
3–5 years of experience in a Technical Account Manager, Solutions Engineer, or Technical Support role.
Strong understanding of enterprise software/SaaS environments, APIs, integrations, and cloud platforms.
Excellent problem-solving skills with a proactive mindset.
Exceptional communication and relationship management skills.
Ability to manage multiple client relationships and priorities in a fast-paced environment.
Experience with CRM and ticketing tools (e.g., Salesforce, Zendesk, Jira) is a plus.
Familiarity with cloud platforms (Microsoft, AWS, Azure, GCP). (Preferred)
Experience with DevOps tools or data analytics platforms. (Preferred)
Certifications such as AWS Certified Solutions Architect, ITIL, or PMP. (Preferred)

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

Technical Account Manager

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